FAQ

Do I need an Ausum Tea account if I want to order?
For those in a rush with no time to register, we have an option of a guest-checkout. A little secret to share with you- having an account with us will make you a part of our community and give you so many benefits.

Okay, I’m intrigued! How do I sign up?
You can create an account at checkout.

I can’t log into my account. HELP!?
Send us a screenshot of the error message and your account ID at support@ausumtea.com. We’ll take care of it!

Oops, I seem to have forgotten my password. What now?
Ausum in Latin means bold and daring, just what we set out to be! We want to give you a cuppa that is bursting with flavour and health. All made with signature recipes to help you enjoy a wholesome beverage. Enjoy hot, cold, in cocktails, food and more.

Does Ausum Tea buy and repack products under their brand name?
No. We make all the blends you see on our website. The base ingredients are procured from select producers that we work with and we dehydrate most of the fresh fruit that goes into these blends. These blends are based on recipes that we have designed ourselves.

Is there any added sugar in these blends as some of them taste sweet?
Ah, sweet tooth! None of our blends have any added sugar in them. The sweetness comes from natural ingredients we use such as fruits and licorice.

What is the shelf life of these products?
Blends with fruits can be stored in a cool and dry place when properly sealed for up to 9 months.

Oops, I seem to have forgotten my password. What now??
The ‘Forgot Password?’ tab under the login box will tell you all that you need to do.

What do I do if I have an issue with the product I received?
Please email us right away on support@ausumtea.com

Can I ask for the taster boxes on the website to be customised?
Yes! Make your own taster box and experience Ausum Tea in your very own way.

Where else can I buy these blends of Darjeeling tea online?
Our website has a secure payment checkout process. If you still wish to explore our blends outside, you can try Amazon and Flipkart.

How to make Green Tea?
Brewing is easy peasy! Follow the instructions on our packaging to brew your cup of Green tea to perfection.

Is there a best Green Tea for weight loss?
Green Tea is good for detox and weight-loss. The bioactive compounds from the leaves that make it into the final drink are loaded with polyphenols that function as powerful antioxidants. Fat oxidation can show an increase when green tea is consumed, which is the cherry on top! Green tea is also known for its cancer fighting properties.

What is Darjeeling First Flush Tea?
Harvested in early spring, low in caffeine and packed with antioxidants, Darjeeling First Flush tea is renowned for its soft and tender finish and often known as the Champagne of teas. Darjeeling First Flush derives its name from picking of the newest two leaves and a bud in early spring, between March and April. The early leaves are delicate, tender and have light, astringent and floral flavours. First Flush teas are less oxidized than their counterparts and are exclusive in nature since they mark the first harvest in the Darjeeling region.

What is herbal tea or Tisane?
Herbal teas or Tisanes (pronounced as Tee-Zahn) are beverages made from the infusion or decoction of herbs, spices, fruits, or other plant material in water. Herbal teas have no caffeine in them and our blends are close to Zero Calorie so drink as many as you like guilt free!

Let’s get started! How do I place my order? How do I place an order?
Choose the blend or the product you wish to purchase and select whether you would like this in a loose tea format or as teabags (if teabags are available, then it will be indicated). Add to cart and checkout either as a guest or create an account with us. Your information is safe with us and we never store any of your banking information. You will receive a confirmation email from us about the order.

Okay, I have placed my order. Can I track its status?
We work with a single Tea Estate for our base teas from Darjeeling. This is a single estate that makes fine, organic and rainforest certified Green tea, White tea and Speciality tea such as First Flush Darjeeling tea.

How do I know that my order has been placed successfully?
You will receive a confirmation email as soon as your order has been placed.

Do you accept returns or refunds?
Your order has been packed with the utmost care. Please email us on support@ausumtea.com should you have any issues. We handle returns and refunds on a case by case.

How much time it takes for an order to get delivered?
We aim to ship out all order received before 4 pm on the same day. Depending on the location, your order will reach you within 2-5 working days.

I tried ordering a product multiple times, but all I get is an error message. What do I do now?
Send us a screenshot of the error message on support@ausumtea.com and we’ll try to rectify the problem ASAP. Alternatively, chat with us online and we will support you.

Which modes of payment are accepted by Ausum Tea?
We currently accept payments made through all major credit and debit cards.

Do you accept COD?
We don’t offer the COD service at present.

Is it safe to share my card details with Ausum Tea?
Ausum Tea does not store any card details. We also hold the 128-bit SSL certification to ensure that you have maximum security.

I got a coupon code, but it is not accepting. How do I avail it?
To avail the coupon, you need an account. It is simple and quick to create one and you can do it at Checkout. Even after creating an account, if you are unable to use the coupon, message us on the Chat or reach us at support@ausumtea.com. We’ll respond to you right away!

I want to place a bulk order. How should I go about it?
Email us on steeped@ausumtea.com with your requirement and leave the rest to us!

Can I request for my bulk order to be customised?
Of course! We offer customisations on bulk orders.

 
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